# Problem Solving & Support

## Mouse Problems

Problem: The mouse cursor disappears!
Solution: This is normal, nothing is wrong. Hit the ALT key or the F10 function key to get the mouse cursor back and go into Windows™ mode. Because you can play the game with the mouse, if the mouse cursor didn't disappear, you'd move it to another window and activate another program in the middle of gameplay. Therefore, the mouse cursor must disappear to play the game with the mouse.

## Performance Problems

Problem: The program runs too slow. The graphics are too 'choppy'!
Solution: Try running the game in low-res fullscreen mode (from the Main Menu choose 'Options' and then choose Low-Res). If you wish the run the game in a window (remember, a window display is only available in Software Mode!), make the window smaller and choose "High Colors mode" (from the 'Display' pull-down menu). From the program's 'Game Setup' menu, also be sure to turn off fog, perspective sky, or any other special effects.

Problem: I can't switch to low-res mode. I can't switch to windowed mode.
Solution: If you are running the game using 3D hardware acceleration, then you can only run in high-resolution fullscreen mode.

Problem: The game crashes when I try to take a screen shot with the F9 key!
Solution: Some versions of the 3dfx Open GL drivers have a bug which causes the program to crash when taking a screen shot with the F9 key. Look for new Voodoo3 drivers in the future that will fix this problem.

## Graphics Problems

Problem: Screen colors look ugly, fonts hard to read, screen object arrangement is weird.
Solution: This game requires a video mode with at least High Color mode (16 bit).

Problem: How do I change my video mode to High Color?
Solution: Right-click on the desktop and select the 'Properties' option. Then, select the 'Settings' tab at the top of the 'Display Properties' dialog. Under 'Color palette', choose 'High Color' and hit the 'Ok' button. There is also another way to get to the 'Display Properties' dialog… you can also go to the 'Control Panel' and double-click on the 'Display' icon. IMPORTANT! Depending on your video card, the properties display pictured on the right may look different.

## Installation Problems

Problem: Every time you try and run the game, it tries to install it again.
Solution: You are running the installation program on the CD-ROM. You only have to run the installation once. After the game is installed on your system, look for it on your local hard drive or from the 'Start' menu on the Windows™ desktop.
Problem: I can't find the installation program. Where do I start?
Solution: Try looking for your CD drive icon. If you find your CD drive, just double-click on it and look for the game installation program. Refer to your system's documentation for the location of your CD-ROM drive. You must look in your documentation for this information, because each computer system is unique and even though the good people here at Webfoot are smart (some of them), they aren't omnipotent.
Problem: When I try to run the game, I get the error "CAN'T FIND DINPUT.DLL".
Solution: You need to install DirectX™ 5.0 (or higher) on your computer. DirectX™ is a set of libraries provided by Microsoft™ and it's now part of Windows™. Older versions of Windows™ may be missing DirectX™. The DirectX™ installation program should be provided on the game CD. If you can't find it there, you can also find a link to an installable version of DirectX™ at www.microsoft.com/directx.

## Sound Problems

Problem: Sound effects won't play at all.
Solution: Run the Media Player application that comes with Windows and use it to play any wave file (try "c:\windows\tada.wav"). If the Media Player fails to play a .WAV file then there is a general problem with your configuration to be solved. You will want to refer to Windows and sound card documentation to determine how to configure your system.

## General Problems

Problem: The game responds too slow.
Solution: Try using a lower resolution (choose Low-Res from the 'Options' menu). Only the fastest computers can run 3D games in high resolutions. Also be sure to use "High Color" mode to help speed up the game's response. From the program's 'Game Setup' menu, also be sure to turn off fog, perspective sky, or any other special effects.
Problem: The game locks up, crashes, or causes system errors.
Solution: Make sure DirectX™ 5.0 (or higher) is installed on your machine. Turn off the music and sound effects. If the game doesn't lock up without music and sound effects, it is possible that sound is not configured properly on your system. If the game locks up with music and sound effects off, try running the game without any other programs running. Reboot Windows after any errors.
Problem: I can't figure out how to get past this #$!@#$ level!
Solution: Please don't call us! The whole point of playing a game is figuring it out yourself!! If you have Internet access, some good Usenet newsgroups to post questions to are rec.games.arcade and rec.games.misc. Look for a hints and tips page for this game on the Webfoot homepage at http://www.webfootgames.com.
Problem: The F4 key doesn't work so I can't switch to windowed mode.
Solution: If you are running the game using 3D hardware acceleration, then you can only run in high-resolution fullscreen mode.

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